Privacy Policy

Last Updated: December 13, 2024

Introduction

Globe Entertainments (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Information You Provide

We collect information that you voluntarily provide to us when you:

  • Create an account or register for our services
  • Purchase tickets or make transactions
  • Contact our customer support team
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys, contests, or promotions
  • Provide feedback or reviews

This information may include your name, email address, phone number, billing address, payment information, date of birth, and any other information you choose to provide.

Information Collected Automatically

When you use our website, we automatically collect certain information, including:

  • Device information (device type, operating system, browser type)
  • IP address and location data
  • Usage data (pages visited, time spent, clicks, search queries)
  • Cookies and similar tracking technologies
  • Referral source and exit pages

Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms when you use social login features, payment processors, analytics providers, and advertising partners.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling your ticket orders and transactions
  • Creating and managing your account
  • Providing customer support and responding to your inquiries
  • Sending you order confirmations, updates, and important notices
  • Personalizing your experience and providing relevant content
  • Improving our website, services, and user experience
  • Conducting analytics and research to understand user behavior
  • Sending marketing communications (with your consent)
  • Detecting and preventing fraud, security threats, and illegal activities
  • Complying with legal obligations and enforcing our terms

How We Share Your Information

We may share your information with third parties in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Partners

We may share information with event organizers, venues, and other business partners to facilitate ticket delivery and event access.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your information in a portable format
  • Objection: Object to certain processing of your information
  • Restriction: Request restriction of processing in certain circumstances
  • Withdraw Consent: Withdraw consent for processing based on consent
  • Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your information receives adequate protection wherever it is processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

Address: Globe Entertainments

123 Stadium Drive

New York, NY 10001

United States

Phone: +1 (555) 123-4567